Resume

Global LXD Lead

Georg Fischer Piping Systems | Irvine, CA

June 2022 – Present

In Progress

Build and manage a global team of learning experience designers to serve as an LX consultancy for over 7k employees and 10k customers in over 34 countries.
Lead curriculum design and competency mapping for global customer training programs to drive revenue in the form of in-house certificate programs.

LXD Lead

CSUF Extension & International Programs | Fullerton, CA

July 2015 - June 2022

Lead a team of LXDs, IDs, and program analysts in designing, developing and implementing non-credit based professional development programs for CSUF’s extended education department.
Consult and collaborate with SMEs on developing program curriculum, deliverable roadmaps and timelines, course outlines, e-learning development, and instructional technology for online, hybrid, and (V)ILT programs.
Participate in strategic-level decision making regarding new programs including market and user research, idea validation, managing vendor relationships, and defining resources and budgets for new development.
Led transition video-conferencing software from Adobe Connect to Zoom; F2F to F2F virtual due to COVID-19; LMS transition from Moodle to Canvas; multimedia from Flash to HTML5.
Overhauled evaluation collection platform across all modalities into Formstack/Salesforce to enable easy cloud-based retrieval, analytics, infographics, and meaningful insights to program health across cohorts and map student journeys.
Implemented an instructor pool application portal leading to a 50% increase in instructor candidates.
Lead administrator of LMS for department.

Instructional Designer

Pacific Dental Services | Irvine, CA

Nov. 2014 – July 2015

Collaborated with SMEs in the design, development, and delivery of new training materials for our corporate and network of dental offices.
Led curriculum audit and redesign of the Operations Manager Training Program, shortening program length from 120 days to 60. Revised training into a competency-based program using micro-modules, gamification, and community-based learning principles.
Developed animated shorts revolving around company history and culture.
Developed presentations for leadership, facilitate webinars, and run metrics for attendance and engagement.
Created a standardized process to convert existing and optimize future eLearning modules for HTML5 and mobile delivery.

Instructional Designer

Applied Medical | Rancho Santa Margarita, CA

Nov. 2013 – Nov. 2014

Designed and developed blended and online learning solutions using eLearning modules, job aids, presentations, and manuals for new medical products and state/federal regulations to support our corporate offices and global salesforce.
Designed a mobile platform to showcase our medical products’ specifications, benefits, and pricing to hospitals/surgeons. Project was pitched to leadership, greenlit, and deployed to thousands of sales representatives.

Curriculum Developer

UCLA We Speak English Project | Los Angeles, CA

Sept. 2012 – June 2013

Designed skill-based curriculum for ESL UCLA students.
Developed instructor, coaching, and participant guides for instructor-led training.
Led one-on-one and group sessions.
Wrote and edited online articles related to ESL students assimilating into American culture while studying at UCLA.

EDUCATION

UCLA

Bachelor of Arts | English Literature

CSUF

Certificate Program | UX & Customer-Centered Design

CodeAcademy

Certificate Program | HTML & CSS

Lynda

Certificate Program | Instructional Design