Social Studio
Background
Pacific Dental Services had begun rolling out a new social media marketing platform called Social Studio. This enabled individual dental offices to publish, engage, and listen with customers on their individual office Facebook accounts.
I collaborated with our social media strategist to create a presentation for an ILT that doubled as a participant guide for use during the training. The guide and presentation recording was distributed to all 800+ offices across the US and.
Role
Create presentation/participant guide
Create Webex, send out invites with participant guide attached
Host Webex, monitor/answer chat, troubleshoot issues, manage participants
Record, produce, and distribute of presentation recording for asynchronous viewing